GENERAL TERMS AND CONDITIONS

Applicable to mediation agreements with clients of “Century Homes” LTD
for services and activities in real estate mediation

Effective Date: January 1, 2026

These General terms and Conditions (hereinafter referred to as "GTC") of the contract with users of mediation services provided by CENTURY HOMES LTD with UIC 104687201, with registered office and management address:Veliko Tarnovo 5000, 4 Rafael Mihaylov Str.,also providing services under the trademarks CENTURY HOMES and CITY RENThereinafter referred to as MEDIATOR, in these GTC, determine the rights, obligations and responsibilities of the parties to the contract in carrying out mediation activities with real estate for the purpose of sale, purchase, rental, leasing or property management.

I. SUBJECT

Art.1. Service Users

Users of the mediation service provided by the MEDIATOR may be all Bulgarian and foreign individuals, sole proprietors, local and foreign legal entities.

Art.2. Accessibility of General Terms

(1) Users of the mediation service may familiarize themselves with these GTC:

• At the MEDIATOR's offices
• On the official website: www.ch-eu.com
• Upon request – free of charge on paper or by email

(2) These GTC are published in Bulgarian and English.

Art.3. Individual Contracts

(1)The parties to the contract may negotiate other conditions for providing mediation services, for which they conclude an individual mediation agreement, of which these GTC are an integral part.

(2) The parties may agree on clauses different from these GTC if they do not contradict the law. In these cases, the special clauses of the contract shall apply to regulate the rights and obligations of the parties, even if the corresponding clauses in the GTC are not explicitly canceled.

Art. 4. Acceptance of General Terms.

(1)By signing the documents that are signed when accepting the order, users accept that they know and agree with the content of these documents, as well as accept these GTC and agree with their content.

(2)Signatures may be: a) Handwritten signature - placed on a paper copy of the documents; b) Electronic signature - placed on an electronic version of the documents, without the need to print them on paper. The following types of electronic signatures are accepted:

• Simple electronic signature - by filling out an electronic form
• Advanced electronic signature - with two-factor verification (SMS code + email)
• Qualified electronic signature (QES) - issued by a provider of qualified trust services

(2) These GTC are published in Bulgarian and English.

(3)To prove the electronic signature, the MEDIATOR uses:

• Records in the CRM system (Bitrix24)
• Action logs (date, time, IP address)
• Electronic correspondence (email, WhatsApp, Viber, SMS)
• Confirmations of receipt and reading of messages

(4) The CLIENT accepts that the above records have evidential value before a court or arbitration.

Art. 5. Applicable Legislation

For matters not covered in these GTC, the following apply:

• Law on Obligations and Contracts (LOC)
• Law on Real Estate Mediation
• Consumer Protection Act (CPA)
• The Commercial Act (TZ)
• The Anti-Money Laundering Act (ZMIP)
• The General Data Protection Regulation (GDPR)
• The Electronic Document and Electronic Certification Services Act (ZEDEUU)
• Other legislation of the Republic of Bulgaria

II. DEFINITIONS

Art. 6. Meaning of Terms

The meaning of the terms used in the General Terms and Conditions, brokerage agreements and other documents used by the BROKER is as follows:

Para. 1. "CLIENT OF CENTURY HOMES LTD" - any Bulgarian and foreign natural person, sole traders, local and foreign legal entities, indicated in the Viewing Protocol or related persons within the meaning of these GTC and persons related within the meaning of items 1 to 5 of § 1 of the Additional Provisions of the Commercial Act, persons who have attended a property viewing organized by CENTURY HOMES LTD and have concluded an individual brokerage agreement with CENTURY HOMES LTD and/or have received information from employees of CENTURY HOMES LTD.

III. GENERAL PROVISIONS

(1) in connection with its activities as a broker in real estate transactions, CENTURY HOMES LTD enters into brokerage agreements with its clients for real estate transactions for the purpose of:

• Sale
• Purchase
• Lease
• Rental
• Property management
• Legal services
• Consulting services

(2) In brokerage agreements, CENTURY HOMES LTD is indicated as the BROKER party, and the client as the PRINCIPAL party.

(3) Brokerage agreements are prepared in Bulgarian and/or another language known to the Client.

(4) In case the agreement is prepared in Bulgarian and another language and a difference in the text is found or a dispute arises in the interpretation of the content, the Bulgarian text and the copy of CENTURY HOMES LTD shall be considered authoritative and shall apply. This rule also applies to all annexes, agreements, protocols and other documents related to the brokerage agreement.

(5) These GTC regulate the rights and obligations of CENTURY HOMES LTD in its capacity as Broker with its clients in connection with the conclusion of real estate transactions and the performance of services and activities related thereto.

(6) These GTC are part of a brokerage agreement that expressly refers to them, and the client confirms that they are familiar with and accept them.

IV. RIGHTS AND OBLIGATIONS OF THE PRINCIPAL (CLIENT)

Art. 8. Obligations to Provide Information and Documents

(1) Upon placing an order for brokerage with real estate, the PRINCIPAL is obliged to provide the BROKER with all necessary information and documentation in a form and condition allowing the lawful execution of the respective order.

(2) The PRINCIPAL is obliged to provide the following documents:

• Identity document (ID card/passport)
• Notarial deed or other ownership document
• Certificate of encumbrances (not older than 1 month)
• Sketch/plan of the property
• Tax assessment
• Other documents upon request

Art. 9. Obligations to Provide Access

The PRINCIPAL is obliged to provide the BROKER with access to the subject of brokerage for the purposes of conducting viewings, photography, performing repair activities and other actions necessary for the execution of the order.

Art. 10. Notification Obligations

The PRINCIPAL is obliged to immediately notify the BROKER of any changes affecting essential characteristics of the subject of brokerage or changing the requirements for its execution.

Art. 11. Right to Information

The PRINCIPAL has the right to receive timely, accurate and comprehensive information about the brokerage.

Art. 12. Responsibility for Accuracy of Information

(1) The PRINCIPAL undertakes to fulfill their obligations in good faith. They bear full responsibility for the accuracy of the information provided by them, their actions, the declarations made and the accuracy of the data presented by them.

(2) The PRINCIPAL is obliged to immediately notify the BROKER in writing of changes in their legal status, if they are a legal entity, and if they are a natural person - respectively of changes in address, telephone and email, as well as of changes in the persons who represent them or are authorized to act on their behalf and at their expense.

Art. 13. Payment Obligations and Penalties

(1) The PRINCIPAL is obliged to pay the BROKER remuneration for each completed transaction and/or service in the manner and under the conditions agreed in the individual agreement between the parties. The amount of the remuneration is indicated in the individual agreement, and a separate Price List with agency commissions and fees is attached as an annex.

(2) PENALTY FOR CIRCUMVENTION: In case of completed brokerage between the BROKER's clients without their knowledge, circumventing the BROKER in any way, the CLIENT owes the BROKER a penalty in the amount of the agreed commission + 1% surcharge on the transaction value.

(3) 6-MONTH CLAUSE:The penalty under para. 2 is also due if within 6 (six) months after the termination of the brokerage agreement, the PRINCIPAL concludes a transaction with a person who was introduced by the BROKER or with whom they were acquainted through the BROKER.

(4) EVIDENCE for introduction of counterparty:

• Viewing protocol signed by the PRINCIPAL
• Electronic correspondence (email, WhatsApp, Viber, SMS)
• Records in the CRM system (Bitrix24) with date and time
• IP addresses and action logs
• Witness testimony

(5) The due remuneration is paid on the day or within 7 (seven) calendar days after the execution of the order, unless otherwise agreed by the parties in the brokerage agreement.

(6) If the PRINCIPAL delays the payment of remuneration under a brokerage agreement, they owe statutory default interest on the amount pursuant to Art. 86 of the Obligations and Contracts Act (basic interest rate of the BNB + 5 percentage points).

(7) In cases where there is more than one PRINCIPAL under a concluded brokerage agreement, their obligations under the agreement (including payment of remuneration, compensation, interest and penalty) are joint and several.

V. RIGHTS AND OBLIGATIONS OF THE BROKER

Art. 14. Right to Remuneration

(1) CENTURY HOMES LTD is entitled to remuneration upon completed brokerage, as well as for additionally performed actions and administrative services, according to the Price List (Annex to the GTC).

(2) The BROKER is entitled to partial remuneration in case of: (1) Signed preliminary contract and subsequent refusal by the PRINCIPAL - 50% of the agreed remuneration;

Art. 14a. PROPERTY RESERVATION (STOP-DEPOSIT)

(1) To reserve the right of priority for purchase, the BUYER may deposit a reservation sum (stop-deposit) in favor of the SELLER, through the BROKER as guarantor, until the signing of a preliminary contract.

(2) In case of BUYER's refusal to sign a preliminary contract without a valid reason: - 50% of the reservation remains in favor of the SELLER (compensation for blocking the property); - 50% of the reservation remains in favor of the BROKER (remuneration for work performed)

Art. 15. Terms and Conditions

(1) The terms and conditions between the PRINCIPAL and the BROKER for each transaction are determined in the specific brokerage agreement, taking into account the individual types of brokerage in real estate transactions.

(2) CENTURY HOMES LTD may enter into brokerage agreements with its clients, as well as related agreements, annexes and other documents remotely, using email, courier or postal delivery, or electronic means of communication (WhatsApp, Viber, etc.).

(3) In the cases under para. 2, the date of conclusion of the agreement shall be considered the date of sending the document. The document shall enter into force from the date of receipt of a signed scanned copy or electronic confirmation from the other party.

Art. 16. Confidentiality

The BROKER is obliged to keep the trade secrets of its clients, as well as to maintain confidentiality in each transaction, except in cases provided by law (ZMIP, tax legislation, etc.).

Art. 17. Equal Treatment

The BROKER is obliged to treat its clients equally and fairly.

Art. 18. Verification Obligations

(1) The BROKER requires its clients, or their proxies or representatives, to declare whether:

• The respective property has encumbrances or seizures
• The property is subject to litigation or has third-party rights
• There are liabilities to electricity distribution companies and water utilities
• The property is co-owned

(2) The property/properties must meet certain requirements. These requirements will be noted in an Annex, an integral part of the individual brokerage agreement with the client, who agrees to them and is obliged to comply with them.

(3) The BROKER is not responsible for unlawful actions of third parties that may harm the clients' interests, nor for hidden defects of the property. In cases of gross negligence or intent, the broker's liability is not limited.

(4) In its capacity as BROKER in real estate transactions, CENTURY HOMES LTD participates as a guarantor party in the conclusion of a sale/lease agreement for real estate, guaranteeing that the will of the parties to conclude the agreement at the time of conclusion is not vitiated and that the statements of will in the content of the signed documents fully correspond to the actual relations between the parties.

(5) CENTURY HOMES LTD undertakes, in view of its competence as BROKER, to assist the parties in finding mutually beneficial solutions in case of disputes and contradictions, but cannot guarantee the performance of the obligations undertaken by the parties under the concluded agreements and be responsible for their non-performance.

Art. 19. Right of Refusal or Termination

CENTURY HOMES LTD may refuse to conclude a brokerage agreement or terminate work on it in the following cases:

Item 1. If the requirements and/or conditions set by the PRINCIPAL contradict the agreements reached under the brokerage agreement and these GTC;

Item 2. If the requirements and/or conditions set by the PRINCIPAL are not in accordance with the market situation;

Item 3. If the PRINCIPAL shows incorrect or disrespectful attitude towards employee(s) of CENTURY HOMES LTD;

Item 4. If the PRINCIPAL refuses to provide the necessary documents or information under ZMIP (see Art. 22b).

Art. 20. Organization of Viewings

The BROKER organizes and conducts property viewings with clients under a concluded brokerage agreement. Before conducting the viewings, the BROKER informs its clients about the organized viewings, the day and time of the viewing.

Art. 21. Viewing Protocol

(1) A Viewing Protocolis prepared for the viewings organized by the BROKER. The Viewing Protocol is an integral part of the brokerage agreement and documents the following factual relations and circumstances of essential importance for the implementation of the subject of the agreement:

Item 1. By signing the Viewing Protocol, the PRINCIPAL confirms that the property/properties subject to the viewing have been shown to them by the BROKER.

Item 2. By signing the Viewing Protocol, the PRINCIPAL confirms that the potential buyer(s)/tenant(s) have been brought to view the respective property by the BROKER.

Item 3. In cases where the PRINCIPAL under a concluded brokerage agreement does not attend the viewing in person and has not sent an authorized representative, the viewing protocol is signed by the representative (broker/agent) of the BROKER, which is considered sufficient for documenting and proving the viewing.

Item 4.The discrepancy in the description of the property according to the ownership document in the respective brokerage agreement and the description indicated in the Viewing Protocol cannot be a basis for contesting the facts and circumstances documented through the Protocol, proving the showing of the property and/or the provision of the client by the BROKER.

VI. SPECIAL CONSUMER RIGHTS (under the Consumer Protection Act)

Art. 22. Applicability of the Consumer Protection Act

(1)If the PRINCIPAL is a consumer within the meaning of § 13, item 1 of the Additional Provisions of the Consumer Protection Act (a natural person acting outside the scope of their commercial, business, craft or professional activity), they enjoy special protection under the Consumer Protection Act.

(2)Consumers have the right to:

• Right of withdrawal within 14 days for distance contracts (if applicable)
• Choice of competent court - consumers may bring claims before a general court in their place of residence or at the BROKER's registered office
• Prohibition of arbitration - the arbitration clause (Art. 23) DOES NOT APPLY to consumers

(3)For more information about consumer rights, please visit:

• Consumer Protection Commission (CPC): www.kzp.bg
• European Platform for Alternative Dispute Resolution: https://ec.europa.eu/consumers/odr

VI-A. PERSONAL DATA PROTECTION (GDPR)

Art. 22a. Processing of Personal Data

(1)The BROKER is the controller of the PRINCIPAL's personal data within the meaning of Art. 4, item 7 of Regulation (EU) 2016/679 (GDPR).

(2)The BROKER processes the PRINCIPAL's personal data for the purposes of performing the brokerage agreement and complying with legal obligations.

(3)Detailed information regarding:

• Categories of personal data processed
• Purposes and legal basis for processing
• Retention periods
• Rights of data subjects (access, rectification, erasure, etc.)
• Security measures

is available in the separate "Personal Data Protection Policy" document, published on the website www.ch-eu.com and provided free of charge upon request.

(4) For questions related to personal data protection, you may contact the BROKER:

• Email: info@ch-eu.com
• Phone: 062 652 121 / 0897 964 343

VI-B. OBLIGATIONS UNDER ZMIP

Art. 22b. Identification and Verification

(1)Pursuant to the Anti-Money Laundering Act (ZMIP), the BROKER is an obligated entity and is required to identify the PRINCIPAL before concluding a brokerage agreement.

(2)The PRINCIPAL undertakes to provide an identity document (ID card/passport) and to provide accurate information about the origin of funds for transactions exceeding 30,000 EUR.

(3)The BROKER stores copies of documents for a minimum of 5 years after the termination of relations with the PRINCIPAL.

(4)The BROKER has the right to refuse to provide the service if the PRINCIPAL refuses to provide the required documents or information.

VII. ADDITIONAL PROVISIONS

Art. 23. Evidence

(1)For the establishment and proof of their commercial relations and/or the status or relations for the provision of information between PRINCIPAL and BROKER, the following may be used:

• Brokerage agreements
• Lease agreements between clients of CENTURY HOMES LTD
• Viewing protocols
• Agreements
• Purchase reservations
• All other documents used in brokerage
• Security measures

(2)For the establishment and proof of their commercial relations, the parties expressly agree and accept that the following forms of communication constitute valid written notifications within the meaning of Art. 160 of the Civil Procedure Code (GPC):

• Written correspondence on paper;
• Email sent from the registered addresses of the parties;
• Messages via mobile applications – WhatsApp, Viber, SMS;
• Records and logs from the CRM system (Bitrix24), containing date, time, IP address and client identification;
• Return receipts, waybills, courier notes and other documents certifying the receipt of information;
• Any other written or electronic documentation clearly expressing the will and consent of the parties to conclude, amend or terminate a transaction.

This evidence has the same legal force as documents signed on paper, unless the law requires a special form.

Art. 24. Dispute Resolution

(1)Any disputes regarding the performance of brokerage agreements and/or the General Terms and Conditions, including disputes regarding their interpretation, invalidity, non-performance or termination, as well as disputes related to filling gaps in brokerage agreements, other documents related to the activities of CENTURY HOMES LTD and/or these General Terms and Conditions, shall be settled by mutual agreement of the parties.

(2)If an agreement is not reached, disputes shall be resolved by the competent court, in accordance with the Civil Procedure Code of the Republic of Bulgaria.

(3)EXCEPTION: This clause DOES NOT APPLY to PRINCIPALS who are consumers. Consumers have the right to bring claims before the competent general court in their place of residence or at the BROKER's registered office, at their choice (Art. 22, para. 2).

Art. 25. Publication and Entry into Force

(1) These General Terms and Conditions are displayed in the offices of CENTURY HOMES LTD and published on the official websites of CENTURY HOMES LTD:

• www.ch-eu.com
• www.cityrent.bg

(2)These GTC are approved and enter into force from 01.01.2026.

(3) These GTC repeal and replace all previous general terms and conditions of "CENTURY HOMES" Ltd, approved on 25.02.2019.

Art. 26. Amendment of General Terms and Conditions

(1)The BROKER reserves the right to amend and supplement these GTC.

(2)Amendments enter into force 30 days after their publication on the website and notification of PRINCIPALS by email or other means of communication.

(3)If the PRINCIPAL does not agree with the changes, they have the right to terminate the agreement with one month's written notice.

ANNEXES TO THE GENERAL TERMS AND CONDITIONS

The following annexes are an integral part of these GTC:

• Annex No. 1: Price List (commission fees in EUR)
• Annex No. 2: Personal Data Protection Policy (GDPR)
• Annex No. 3: Sample brokerage agreement
• Annex No. 4: Sample viewing protocol

ADOPTED BY:

"CENTURY HOMES" Ltd Manager: KALOYAN SASHEV GANEV

Date: 01.12.2025

UIC: 104687201

Address: Veliko Tarnovo 5000, 4 Rafael Mihaylov Str.

Email: info@ch-eu.com

Phone: +359 897 964 343

Website: www.ch-eu.com

Working hours: Monday - Friday: 9:00 - 18:00 Saturday: By appointment Sunday: Closed

NOTE: These General Terms and Conditions are prepared in accordance with Bulgarian and European legislation.

ANNEX No. 1: Fees & Commission for SELLERS (2026)

VAT note: Unless stated otherwise, amounts are excluding VAT (20%).

Village / Rural Properties

City / Town Properties

(Veliko Tarnovo, Gorna Oryahovitsa, Lyaskovets, Arbanasi, and nearby villages)

Optional Services (on request)

Document fees do not include state/municipal or bank charges.

Documents You Will Need

• Title Deed – Proof of ownership
• Certificate of Encumbrances – Not older than 1 month
• Cadastral Sketch – Current cadastral plan
• Tax Assessment – From local municipality
• Valid ID – Passport or national ID card
• Power of Attorney – If not present for signing (must be notarized and apostilled)

We can assist in obtaining all required documents.

Why Work with Century Homes?

We prioritize honesty, transparency, and personalized service. Our team ensures a seamless experience from listing to completion.

What sets us apart?

• Professional Marketing with virtual tours, aerial videos, and detailed floor plans
• Full Legal Support with experienced in-house assistance
• 24/7 Assistance & Negotiation Services on your behalf
• International Reach – we attract buyers from UK, EU, and worldwide
• Complete Transaction Handling – from valuation to notary completion

ANNEX No. 3